Littel Ōtaki Accommodation Policies
Booking
Booking prior to arrival through our website is essential as we do not operate a reception.
Payment Policy
Default room rates shown are base rates for two guests. For some rooms additional guests may be included in the booking up to the maximum guest number. Additional charges apply to each additional guest. It is the responsibility of the lead guest to accurately book and pay for the correct number of occupying guests. We may charge the lead guest for additional guests that have not otherwise been booked.
Cancellation Policy
If an additional payment for booking modification is required but it is unable to be processed, we reserve the right to refuse booking modification.
Cancellations made up to 48 hours before the booked date will receive a full refund minus any administration or cancellation charges (48 hours is from 14:00hrs on day of arrival). Cancellations made 24 hours before the booked date will incur a charge equal to one night's accommodation. Cancellations made on the day of arrival for bookings longer than one night in duration will incur a charge equal to two night's accommodation - the remainder of the booking being refunded according to our refund policy. Cancellations for group bookings made up to 14 days before the booked date will receive a full refund minus any administration or cancellation charges.
A 3% administration charge may be applied to cancelled bookings.
Refunds will be credited to the credit card provided with the original reservation and processed within 24 hours of receiving notification from the guest. In some instances refunds may take up to 3 days to be received depending on the banks involved.
Receipt of the cancellation/modification of booking will be confirmed by an e-mail sent to the e-mail address specified in the original reservation once processed by Littel Otaki.
Check-in & check-out
Check-in is available from 14:00hrs on the day of arrival. Check-out time is 10:00hrs on the day of departure. Early check-in and/or late check-out is by arrangement only.
Quiet enjoyment
Guests are entitled to quiet enjoyment of the premises. Guests shall not use the premises in such a way as to violate any law or ordinance, commit waste or nuisance, or annoy, disturb, inconvenience, or interfere with the quiet enjoyment of any other guest or nearby resident. If a guest(s) continually causes disruption the property may consider a full termination of the accommodation requiring the guest(s) to vacate the premises. Call out fees may be charged.
If you experience any noise disturbance during your stay, please call our Security on 0800 54 88 35. All security call out costs are on-charged to the party responsible for the disturbance, at $100.00 per call out.
Pets
Pets and animals are not permitted – except for service animals. Please contact us if you will be bringing a service animal with you during your stay.
Visitors
Visitors are permitted at the management's discretion. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. No visitors are allowed to remain on the property after 10pm.
Damage
Any damage to the room or property may be charged to the guests registered credit card, plus a charge for any resultant loss of income if applicable.
General
Guests or visitors under the age of 18 must be accompanied by a guest of 18 years or over. Failure to comply may result in termination of the accommodation reserved.
Smoking
We operate a strictly non-smoking premises. If you do smoke, then you will be charged appropriate cleaning and loss of income charges at a minimum of $250.00
Privacy Policy
We are committed to safeguarding the privacy of our website visitors and system users; in this policy we explain how we will use personal information we collect from you.
We are committed to safeguarding the privacy of our website visitors and system users; in this policy, we explain how we will use personal information we collect from you.
What we collect
We may collect the following information: when you subscribe to our service or fill out a form:
- name
- contact information including email address
- demographic information such as postcode, preferences, and interests
- other information relevant to customer surveys and/or offers
You may also visit our site anonymously.
What we do with the information we collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our services.
- We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise our website and systems according to your feedback.
Security
We are committed to ensuring that your information is secure. We store all the personal information you provide on our secure (password- and firewall-protected) servers. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Online Reservations
We use Seekom’s iBex platform in order to manage reservations and your personal data in a secure way. Seekom is a technology service to help us manage our business and is committed to improving the user experience for our customers (yes that’s you!). iBex stores your personal data which may include name, email address, home address, phone number and reservation details. For further details, please see Seekom’s privacy policy.
Additionally, iBex utilises Hotjar in order to better understand our online users’ needs and to optimize this service and experience. Hotjar uses cookies and other technologies to collect data on our online visitors behavior. This may include device type, screen size IP address (captured and stored only in anonymized form), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Seekom, Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.
You can opt-out of the creation of a user profile, storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Cookies
Our website and systems use cookies.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Disclosure to outside parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others rights, property, or safety.
Consent
By using our website and systems you consent to our privacy policy.
Changes to our Privacy Policy
We may on occasion make changes to our privacy policy and will update this page accordingly.
Our privacy policy was last updated 3 May 2019.
New Zealand Privacy Act
We adhere to the New Zealand Privacy Act. Click here for further details about the New Zealand Privacy Act and how it protects collection and use of personal information.
Please contact us if you have any questions about our Privacy Policy.
Littel Ōtaki
42 Dunstan Street
Ōtaki 5512
New Zealand
Reservations can only be made via our website and prior to arrival as we do not operate a reception.
© Littel Ōtaki